Understand the problem
Keep related reports, customer context, and evidence together.
See how signals are analyzedGreat products start
with listening.
Turn customer feedback into tested product improvements.
Your agent does the work. You make the decisions.
Illustrative workspace · Sample problems and data
Your tools. One connected workflow.
Explore connectors and capabilitiesLess noise.
A clearer next step.
Different words. Different channels. Often the same problem. CloseSpan connects the evidence so your team can focus on what matters.
Explore the productCustomer signalsExample
Custom webhook
“The export finishes, but the file is empty.”
Zendesk
“Our CSV download has zero rows.”
Slack
“Large exports stopped working after the release.”
One connected problemLarge CSV exports produce empty files
Prioritize the right work
Consider customer impact, affected revenue, severity, and confidence—not just vote counts.
Give engineering a head start
Turn the investigation into a reviewable prompt with testable acceptance criteria.
From the first report
to the final follow-up.
One agent-led workflow. Your team steps in to test the result and approve the actions that matter.
See the full workflow- 1
Connect your sources
Bring customer feedback and repository context into one workspace.
- 2
Let the agent investigate
Group related reports, identify impact, and prepare a testable prompt.
- 3
Test and approve
Confirm the result. Keep meaningful external actions under your control.
- 4
Close the loop
Track release evidence and follow up with the customers who reported it.
Built for your work.
Under your control.
AI recommendations are not permission. Review the evidence and approve, reject, or revise meaningful external actions.
- Human approval by default
- Sensitive-data redaction
- Tenant-scoped audit history
Action approvalExample
Awaiting your decision
Create an issue for empty CSV exports
Proposed GitHub issue · analytics-api
- Evidence
- 3 corroborating reports
- Data shared
- Redacted quotes and environment details
- Reversible
- Issue can be edited or closed
RejectApprove action
Illustrative approval. No action will be taken.
A few things
you might ask.
Who is CloseSpan for?
Customer-success teams at B2B SaaS companies who need to turn customer conversations into clear, actionable product issues.
How does the pilot work?
We agree on one workflow: turn call summaries into issues, connect product context, investigate, and review a test preview where supported. This workflow is in development; scope is agreed with each design partner.
Does CloseSpan replace our existing tools?
No. CloseSpan is designed to complement your support and engineering tools. We agree on the connections needed for your pilot rather than asking your team to migrate.
Who controls code changes?
Your team. The pilot is designed around human approval. A test preview is separate from production, and reviewing it does not authorize a merge or deployment.
Make every piece
of feedback count.
Start your feedback-to-fix workspace.
Get started